Olivier Marchais

CIO | IT BU Director | Project Director

Business unit manager who can bridge a wide scope of business stakes and issues (sales, technical support, product engineering, production management) with IT practices and constraints.

Olivier Marchais picture



Team management, responsible of a P&L budget

9 years

Employees recruitment and annual appraisal, team management (18 FTE as direct reports), business unit budget management, reporting execution.

Business development

Business development initiatives conceptualization and execution

6 years

Adapt a business entity strategy to the global company strategy, opportunity assessment with ROI analysis, development objectives definition and measurement (action plans creation, Key Performance Indicators implementations, etc.).


Design, launch and development of an e-commerce B2C webiste

4 years

Design, user interface and user experience definition, new online services creation and integration, user satisfaction survey execution and study, customers feed-back analysis, management of sub-contractors, online marketing program management (SEM, SEO, emailing), audience analysis.

Project management as a process owner

e-business B2B and B2C / IT project management

8 years

IS functional perimeter definition, process reengineering, functional specifications formalization with business / marketing inputs, IS development project management, functional management of technical team, test cases formalization and execution, bug reporting and correction follow-up, data migration, training on IS for the business users

Project management

Transverse and / or international project management

5 years

Project organization definition (sponsorship, project team, pilot vs. roll-out phase) in an international environment and / or transverse scope (project that impacts multiple business units), stakeholders roles and responsibilities definition (project contract, etc.), project management and review (deliverables costs, quality and lead time), extensive use of MS-Project.


- extensive knowledge : MS-Office, MS-Access, VBA programming;
- practice : MS-Project, OOP on Obj-C / Cocoa (iPhone);
- basic knowledge : PHP / MySQL, HTML / CSS, Joomla, WordPress.



IT & IS Operations Director

Since July 2016

Metal Deploye Resistor

Chief Information Officer

March 2011 - January 2016

Management of IT division and continuous improvements transverse projects. Division strategy alignment with global company strategy. Scope of responsibility re-definition (ERP application management, global IT infrastructure management, etc.) and division re-organization (project management new processes and tools implementation, team coaching). Infrastructure scope of service increase (VPN, Google Apps emails, infrastructure DRP définition, etc.), project steering and new tools delivery. Global annual budget of 700K€ and total of 900 man.day per year for projects (including 350 from external service provider). 30% decrease of headcount in 2 years with an increasing scope of the division responsibility and a 30% global increase of the user infrastructure in 4 years. ERP-related tools delivery generating 20% productivity increase for company managers. Increase delivery of major IT projects (from 0 software module in 3 years to 6 software modules in 4 years).

Parfums Christian Dior

Projects Director for Dior.com

Dec 2010 - March 2011

Project Director within Perfumes & Cosmetics Information System (PCIS). PCIS is an EIG managing all IS & Web initiatives within LVMH brands: Christian Dior Perfumes, Guerlain, Givenchy, Kenzo, etc. Christian Dior Perfumes represents the major part of PCIS activity - both on IS & Web aspects. Responsible of MOC (Maintenance in Operational Condition) of Christian Dior Perfumes website and managing major evolutions studies and projects. Initiate Quality Insurance process improvements targetting requirements management.


IT Consultant

May 2010 - November 2010

Self-training on the iPhone development. Development and launch of the Speed Cruiser iPhone application (oct 2010).


CEO and Co-Founder

Feb 2007 - Nov 2010

B2C e-commerce website selling fruits and veggies boxes sourced from small local farmers around Paris. Web user interface definition and evolution, new services creation, partnerships development (+130 local stores propose the delivery of our products, 8 farmers are selling their production through tousPrimeurs.com), employees recruitment. Following tousPrimeurs.com, 3 other B2C e-commerce webistes are launched: LeBonComptoir.com, BonBoucher.com et MonTraiteurItalien.com. At the end of 2009, the company generates a 700K€ turnover with a gross margin of 48%. The website have 1.000 unique visitors each day and +4.000 active customers.

Schneider Electric

Industrial Performance Services Manager

Aug 2006 - Feb 2007

Business unit director in the control and automation industry with an objective of 12% turnover increase and a gross margin of 25%. Management of 18 persons, handling the company services sales and execution in relationship with 20 commercial engineers.

Schneider Electric

Industry sales

Feb 2004 - Aug 2006

Sales representative for Veolia Water strategic account in France (70 sites, 350 contacts), business development and management (4M€ / +80% in 2005) on a technical product range (control and automation products).

Schneider Electric

B2B e-catalog / e-commerce Project Director

Feb 2002 - Feb 2004

Scope of the project: creation of an IS to generate B2B electronic catalogs addressing Schneider Electric Global Strategic Accounts e-procurement initiatives (Valeo, Michelin, PSA, GM) in France, Germany, Spain and the USA. Conduct the definition of the company business policy regarding strategic accounts e-procurement projects. Elaborate IS specifications and execute IS tests and IS deployment in operational entities with a contract-oriented approach.

Schneider Electric

Technical Support IS Project Director

Nov 2000 - Feb 2002

Scope of the project: implement new customer request management processes for online technical support. Definition of a 3-level technical support organization. Process re-engineering in order to structure customers' requests (Goals, Facts, Symptoms, Changes) in order to enable online creation or reuse of a knowledge object (Causes and Fixes). Pilot phase in France.


Delegate Assistant

Nov 1997 - May 1999

Military service within the Société Française d'Exportation de Système d'Armements in Riyadh, Kingdom of Saudi Arabia.


Felix International Program (Schneider Electric)

2002 - 2003

1 year in-house program for young international potentials with courses on finance and management in different countries (France, Turkey, Denmark). During this program, management of a multi-cultural team conducting a study aiming at improving the logistic offer of the low voltage products in the residential market.

Mastère H.E.C. Entrepreneurs

1999 - 2000

Mastère graduated of HEC Entrepreneurs. Work in team on real-case projects addressing the various steps of the enterprise lifecycle: creation (internet start-up HomeVillage.com), recovery, buy-out (137M€ L.B.O. on Alain Afflelou SA by Apax Partners), consulting (study on the social economy opportunities for Crédit Agricole Bank) and communication (opening of a Swatch outlet in Place Vendôme, Paris) within the Specialized Master of Hautes Etudes Commerciales Business School.

Arts & Métiers Engineer

1994 - 1997

Engineer graduated of Ecole Nationale Supérieure d’Arts et Métiers. Elected president of a student federation in Aix-en-Provence and treasurer of the annual school Gala in Paris.

About me


French : native language.
English : fluent.
German : basic knowledge.

Personal interests

Travels (33 countries), running (marathon), trekking, choral singing,TV documentaries, readings, the web